Frequently Asked Questions
Q: Is it optional to install the casters?
A: Yes, SOLOS provides variety of accessories, including the desk casters, you may add to purchase, and simply install 4 casters under the base of desk legs.
Q: How the standing desk works to adjust height?
A: SOLOS Studio Standing Desk comes with a hand controller, a control box and a motor. You could use hand controller for height up and down once it connects to the power.
Q: Can I use my own tabletop with Solos standing desk legs?
A: No, SOLOS Studio Standing Desk comes with an integrated body design, which the legs and tabletop are come together and this will easier for assembly and convenient for users.
Q: Do you have any local store that I can try your standing desk?
A: Currently, we do not have a local store, but we provide a 30 days hassle-free return policy, you could return the product if you are not satisfied with it within 30 days after your purchase. Solos will cover the return shipping cost for any quality issues, otherwise, the return shipping cost will be the responsibility of the buyers.
Q: How to change the sensitivity?
A: Long press the up key+ the down key, the buzzer will sound once the switch is successful, the digital tube will display "A-0" to switch off when it is anti-collision, and the digital tube will display "A-1" "A-2" "A-3" "A-4" for different sensitivity level 1. The A-1 is the least sensitive while A-4 is the most.
Q: How to assemble a SOLOS Studio standing desk?
A: SOLOS Home and Studio are our latest We have detailed assembly guides that are included with your standing desk. It will only take you around 10 minutes to assemble a SOLOS standing desk by following the guidance. You may also click here to download PDF version guidance or watch our Youtube tutorial video.
Q: Why I need a standing desk?
A: It is not healthy for our body after a long time sitting, common problems such as neck pain, eyestrain, obesity, muscle ache, and spine pressure. Solos advocate an ergonomic and comfortable working habit. We strongly recommend using a standing desk, and sit and stand shift every few hours, this helps to relieve our physical fatigue and improve our productivity and focus.
Q: What can I do with malfunction of the hand controller?
A: Please kindly check the connection first, disorganized power cords and cables may pull out the connection while your desk up and down. Second, you may press the “▼” button until the desk reaches its lowest height and rebounds to stop, the system will reboot and back to normal. When it doesn't work and LED shows "E01" or "E02", please retry 19 mins later. If you have more questions please check out our hand controller specification or contact us for further solutions, thanks.
Q: What about the warranty?
A: All SOLOS standing desks comes with a 5-year warranty, this including the motors, control boxes, hand controllers and legs. For any malfunction or quality issues, please contact us for exchange and solution, thanks.