Frequently Asked Questions
Q: Is it optional to install the casters?
A: Yes, SOLOS provides variety of accessories, including the desk casters, you may add to purchase, and simply install 4 casters under the base of desk legs.
Q: How the standing desk works to adjust height?
A: SOLOS Advanced Standing Desk comes with a hand controller, a control box and a motor. You could use hand controller for height up and down once it connects to the power.
Q: Can I use my own tabletop with Solos standing desk legs?
A: Yes, you may use your own tabletop with our standing desk legs. as long as it has a flat surface, and 47 to 78 inches long, 23 to 31 inches wide.
Q: What is the difference between V2 Standing Desk and Advanced Standing Desk?
A: The SOLOS Advanced Standing Desk comes with a 3-stages leg design, which provided stronger stability and a bigger range of height adjustment. That you could have a lower height when you sit while the higher height when you stand. Besides, the hand controller of the SOLOS Advanced Standing Desk comes with a USB port, convenient for your devices charging.
Q: Do you have any local store that I can try your standing desk?
A: Currently, we do not have a local store, but we provide a 30 days hassle-free return policy, you could return the product if you are not satisfied with it within 30 days after your purchase. Solos will cover the return shipping cost for any quality issues, otherwise, the return shipping cost will be the responsibility of the buyers.
Q: What can I do with malfunction of the hand controller?
A: Please kindly check the connection first, disorganized power cords and cables may pull out the connection while your desk up and down. Second, you may press the “▼” button to the lowest height and hold for 5 seconds; or press the "3" and "M" button together and hold for 5 seconds, the system will reboot and back to normal. If it still not working, please contact us and we will help you right away.
Q: What about the warranty?
A: All Solos standing desk comes with a 5-year warranty, this including the motors, control boxes, hand controllers and legs. For any malfunction or quality issues, please contact us for exchange and solution, thanks.