SOLOS Return Policy
To ensure a greater shopping experience, SOLOS accepts returns on items within 30 days of delivery if you are not satisfied. Simply email us with order details and images from here.
Please ensure packages and products are in good condition, including all accessories and manuals. and it should not affect the second sales. solos-It.com may decline the return if there is damage to the products and packages, or if the return request is past 30 days from delivery.
Please return to the address as below: 4670 Aircenter CIR, Reno, NV, 89502, (707)328-2557.
SOLOS Return Charge
- We will issue the prepaid FedEx Return Label to you once your return request is approved with the "quality issues" reason for return. In this situation, you do not need to pay the cost of return.
Please notice for order comes with 2 components/box (Standing desk legs and Tabletop), SOLOS will be only responsible for the return shipping cost of the components with quality issues.
- If your return request is approved but is not due to a quality issue, the return cost is the responsibility of the customer. You may choose any carriers to return within 10 business days.
- Please kindly noted that for all returned DTEN orders, we will charge 25% of the total order amount as restocking fees. Considering the fragility of large screens.
SOLOS Refund Policy
Once your returned items are received, solos-it.com will initiate a refund immediately after checking for damage to the product. Refunds take 5-8 business days to process.
If you pay with a credit or debit card, the refund will go back to your card-issuing bank. Please notice the time of refund posted on your account varies according to banks.
For the damages to the products, such as the scratch of the table board, clash or knock on the metal surface, the dirt difficult to clean, and so on. solos-it.com will charge a certain amount for compensation and will notify you by email at the same time.