Solos return policy
We wish you have a wonderful shopping experience with us, however, you may return the purchased item within 30 days from the delivered date, if you are not satisfied. Simply by email us with order details and images from here.
Please ensure packages and products are in good condition, including all accessories and manuals. and it should not affect the second sales. Solos-It.com may decline the return if there is damage to the products and packages, or overtime request.
If you purchased from eBay or Amazon, you may also eligible to return through solos-it.com. 30 calendar days applied the same.
- We will issue the prepaid FedEx Return Label to you once your return request approved with quality issues. In this situation, you do not need to pay the cost of return.
- If your return request is approved, besides of the quality failure reason, the responsibility of return cost is on the side of customers. You may choose any carriers to return within 10 business days.
Once your return items received, Solos-it.com will initiate refund immediately if there is no damage to the products. It usually takes up to 3 business days to examine the returned products and another 2-5 to process your fund.
If you pay with credit or debit card, the refund will directly back to your card-issuing bank. Please notice the time of refund posted on your account varies according to banks.
For the damages to the products, such as the scratch of the table board, clash or knock on the metal surface, the dirt difficult to clean and so on. Solos-it.com will charge certain amount for compensation and will notify you by email in the same time.