SOLOS Return Policy
We want you to have an outstanding shopping experience with us. However, you may return the purchased item within 30 days from the delivered date if you are not satisfied. Simply email us with order details and images from here.
Please ensure packages and products are in good condition, including all accessories and manuals. This will not affect your second sale. solos-It.com may decline the return if there is damage to the products and packages or if you fail to return the item within 30 days.
If you purchased from eBay or Amazon, you might also be eligible to return through solos-it.com. Thirty calendar days are applied the same.
- We will issue the prepaid FedEx Return Label to you once we approved the request with quality issues. In this situation, you do not need to pay the cost of return.
- Please notice for order comes with 2 components/box (Standing desk legs and Tabletop), SOLOS will be only responsible for the return shipping cost of the components with quality issues.
- If your return request is approved, the return cost is on the customers’ side besides the reason for quality failure. You may choose any carriers to return within ten business days.
- Please kindly noted that for all returned DTEN orders, we will charge 25% of the total order amount as restocking fees. Considering the fragility of large screens.
Once your return items are received, solos-it.com will immediately initiate a refund if there is no damage to the products. It usually takes up to 3 business days to examine the returned products and another 2-5 to process your fund.
If you pay with a credit or debit card, the refund will directly go back to your card-issuing bank. Please notice the time of repayment posted on your account varies according to banks.
For the damages to the products, such as the scratch of the tabletops, clash or knock on the metal surface, dirt hard to clean, paint off. We will charge a certain amount for compensation and will notify you by email at the same time.