SOLOS Return Policy
SOLOS is committed to our customer satisfaction. If you are unhappy with your purchase, please notify us within 30 days of order receipt, we will issue a refund for all returnable products. You must return the products in the original packaging and saleable condition. For returns that are neither material defect nor SOLOS fault, customers are responsible for the freight expense, and the freight charges are non-refundable. Disclaimer: SOLOS reserves the right to deny returns if there are damages either on products and/or packages or if you fail to return the product with no quality issues within 30 days.
To return, please email us with order details and images here.
- We will issue a prepaid FedEx Return Label to you once we confirmed quality issues on returns. Rest assured, we will cover the shipping.
- For orders shipped in several parcels. SOLOS will be only responsible for the return freight expense of the defective product parcel.
- For returns that are neither material defect nor SOLOS fault, customers are responsible for the freight expense once we approved your return request. You may choose any carriers to return within ten business days.
- Please kindly note any returned DTEN product is subject to a restocking charge of 25%.
Once your return parcel is received, we will immediately initiate a refund if the product is in the original packaging and saleable condition. It will usually take up to 3 business days to examine the returned products and another 2-5 business days to process your refund.
If you pay with a credit or debit card, the refund will directly go back to your issuing bank. The posted refund time on your account may vary according to your bank.
For the product damages, such as the tabletop and metal frame scratches, hard-to-clean dirt, peel-off paint, we will charge a certain amount for compensation and will notify you by email at the same time.
Damaged or Missing Shipment
We carefully inspected all our products before shipping. But It is still essential to check your product thoroughly before accepting and signing for your package. Packaging that appears in good condition does not guarantee no “hidden” or concealed damage. If you notice any product damage during your inspection, please immediately contact our customer service department and fill in the claim within seven days after receipt.
- Report any missing or damage promptly to the SOLOS team on the Contact Us page.
- Please inform us within seven days after receiving your package.
- Please keep all original packaging in the first receiving 30 days in case of return.
- Please let us know immediately if your order does not arrive within the delivery time. We will not be responsible for late claims filed after the delivery period for more than seven days.
Defective or Error in Merchandise
Error in merchandise or defects in manufacturing are rare but do occur. Should your package arrive with an error or defect, we will do our very best to have a replacement shipped out to you as soon as possible.
If you receive a defective or wrong product upon delivery and it’s not due to shipping damages, please contact our customer service. Disclaimer: SOLOS reserves the right to deny returns on third-party items as SOLOS has no control of its return policy. SOLOS can assist in the return process, but we cannot guarantee your payment refund on third-party products.