Frequently Asked Questions

General Questions

Q: Why does my standing desk go up when I press the [down] button, and vice versa?

Q: Why does my tabletop come with incompatible prefabricated holes with my standing desk frames? How should I match the screw location for assembly?

Q:There is a cable management tray at the bottom of the horizontal supporting beam; I could not find the match screw holes for assembly.

Q: What if I use a Non-SOLOS tabletop with SOLOS Standing Desk Legs? What would be the compatible dimensions of the tabletops?

About SOLOS Desk

Q: Which desk should I choose?

Q: How can I adjust from sitting to standing?

Q: Can I use my desktop instead of the SOLOS?

Q: What are the differences between the Basic desk and the V2 Premium desk?

Q: Advanced desk vs. V2 Premium desk, What are the differences?

Q: Is it optional to install the casters?

Q: Do you have any local stores where I can test your products?

Q: How many monitors will your desk hold?

Q: Which desk suits taller users best?

Q: How can I assemble the standing desk?

Warranty & Return

Q: Is there a warranty for SOLOS products?

Q: What is the return policy for your desks?


Q: How long will it take for my order to ship out?

Q: Where do your desks ship?

Q: Do you offer expedited shipping?

Q: How much does your shipping cost?


Q: What are your payment methods?

ANNOUNCEMENT:For offline orders, please contact [email protected]