Frequently Asked Questions
General Questions
Q: How can I contact SOLOS?
A: You may contact us via email, phone call or online chatbox. For more information please check contact page.
Q: Where are SOLOS located?
A: We are located in Reno, Nevada. and we have sales office in Fremont, California. For more information please check contact page.
About SOLOS Desk
Q: Which desk should I choose from?
A: Solos is specialied in ergonomic office furnitures, with a variety of standing desk choices. It depends on your expectation and budget.
Q: How can I adjust from sitting to standing?
A: All SOLOS standing desks come with controller and integrated motors inside the desk legs. You can easily press the button to change the height once the power is on. Besides, it provides you with up to 3 different height memory sets. One click, and you can adjust the desk to your preferred height.
Q: Can I use my own desktop instead of yours?
A: Yes, you may use your own desk top as long as it has a flat surface and in the right size. Different models may come with different distance requirements for the desk top. Solos standard desktop dimension is 55*27 inches
Q: What's the difference between the basic desk and premium desk?
A: SOLOS Basic is our most cost-effective standing desk product, with 1 motor and simple up-and-down button controller, while SOLOS Premium has two mortors and complete function of controller with 3 memory height options, 1 memory reset button, and a time alarm button. These two models are also different with the frame, load capacity and motor speed.
Q: Premium desk vs. v2 premium desk, can you tell the differences?
A: V2 Premium is the upgraded version of Premiums standing desk, with improved load capacity, stability and speed. You may also find the difference of their desk legs and installation. Premium and V2 Premium have the same SOLOS desktop.
Q: Is it optional to install the casters?
A: It is not necessary for the standing desk if you do not need to move frequently, but SOLOS offers casters accessories for our customers.
Q: Do you have any local stores where I can test your products?
A: We do not have local store for now, but we provide 30 days hassel-free return policy, you could return the product if you are not satisfied with it within 30 days after your purchase.
Q: Can I install a keyboard tray and other space-saving accessories to my standing desk?
A: Yes, SOLOS offers a series of office accessories(no keyboard tray) for our standing desks, including cable tray and cable tie for better cable management.
Q: How many monitors will your desk hold?
A: It depends on the size of your monitors, our standard desk dimension is 55 x 27 inches, which is compatible with 2 pieces 27 inches standard monitors. In addition, it brings you a better experience with our professional SOLOS Monitor Arms with the standing desk.
Q: What size of monitors can be used with your monitor arms?
A: Our monitor arm products are compatible with the monitor screen size ranging from 17" to 32". For more information, please check here.
Q: What desks work well for taller users?
A: All SOLOS standing desk height can be adjusted to around 47", and they friendly to users in all kinds of height. Among all the products, the advanced one's maximum height is 48.2".
Q: How can I assemble a desk?
A: We have detailed installation guidance that comes with your standing desk. It will only take you 10-20 minutes to assemble a SOLOS standing desk by following the guidance.
Q: Why my standing desk goes up when I press the [down] button, and vice versa?
A: It mainly because you triggered the Anti-collision Systems, the motor will protect itself once it detects the obstacles or tilt balance. Especially on the SOLOS Advanced Standing Desk and V2 Premium Standing Desk which equipped with enhanced Anti-collision Systems, you may press the “▲” “▼” button for 5 seconds at the same time to switch the sensitivity; The display shows "A-0" is to switch off the Anti-collision features, while "A-1","A-2","A-3" respectively stands for low sensitivity, medium sensitivity and high sensitivity.
Warranty & Return
Q: Is there a warranty on the desks?
A: Yes, all SOLOS standing desk products come with a 5-year warranty for any possible quality failures.
Q: What is the return policy for your desks?
A: SOLOS standing desks all come with 30-day return policy if you are not satisfied with our products. You can get 100% refund with no damage or obvious scratch on products with its original package.
Shipping
Q: How long will it take for my order to ship out?
A: We usually ship out at the same day if the order is placed by noon (Pacific Standard Time). The standard shipping time within US is 2-6 business days.
Q: Where do your desks ship from?
A: Currently we have warehouses in the United States, both Reno, Nevada and Fremont, California. We will ship for them regarding of your orders.
Q: Do you offer expedited shipping?
A: Sorry, we currently do not provide expedited shipping. However, we use Fedex as our standard shipping. It won't take more than 7 business days for US domestic shipping normally.
Q: How much does your shipping cost?
A: All orders over USD100 come with free shipping. Otherwise, 5.99 standard shipping fee will be charged.
Billing
Q: Do you accept PO’s?
A: Yes, we do accept PO. we have sales team to follow with coporation sales and quantity sales, you may contact us for more information about offiline orders.
Q: What are your payment methods?
A: We accept Paypal Express and credit card payment on SOLOS website. Visa, Master, American Express are accepted.
