Q: Why does my standing desk go up when I press the [down] button, and vice versa?
A: It is may because you triggered the Anti-collision Systems; the motor will protect itself once it detects the obstacles or tilts the balance. Especially on the SOLOS Advanced Standing Desk and V2 Premium Standing Desk, which are equipped with enhanced Anti-collision Systems. You may press the “▲” “▼” button for 5 seconds at the same time to switch the sensitivity; The display shows "A-0" is to switch off the Anti-collision features, while "A-1", "A-2", "A-3" respectively stands for low sensitivity, medium sensitivity, and high sensitivity.
Meanwhile, if you have found any functional problems with the controller, we suggest checking all cable connections kindly, then you may press the “▼” button to the lowest height and hold for 5 seconds, the system will reboot and back to normal.
Q: Why does my tabletop come with incompatible prefabricated holes with my standing desk legs. How should I match the screw location for assembly?
A: Solos offers one universal tabletop for multiple standing desk legs, besides the color and shape difference. The prefabricated holes on the backside of the tabletop are used for screw location reference. Please check below for different model assemblies.
Q: There is a cable management tray on the bottom of the horizontal supporting beam; I could not find the match screw holes for assembly?
A: Solos keep improving the design of the products for easier assembly and better quality. We designed a new cable management tray for the horizontal supporting beam of the fresh standing desk legs, which shares the same screw for assembly. Simply insert two sides of the tray into the loosen screws, then tighten it to fix. You may find details in the instruction guide come with the package and below as well.
Q: What if I use a Non-Solos tabletop with Solos Standing Desk Legs? What would be the compatible dimensions of the tabletops?
A: Currently, we have ET Stand and D Stand 2 Standing Desk Legs products available online; you may follow the suggested tabletop dimensions as below to match with your tabletops.
Q: Why my desk has a creaking sound during height adjustment?
A: It is possible because of the lack of lubricating of the legs. You may brush lubricating or cooking oil as a substitute in the leg stages' junction; Adjust the standing desk from the highest position to the lowest position several times to lubricate the leg mechanism.
About SOLOS Desk
Q: Which desk should I choose?
A: Solos specializes in ergonomic office furniture, with various standing desk choices, including single motor, dual motors, two-stage legs, three-stage legs, and L-shaped standing desk. To know more about these differences, please check the page here.
Q: How can I adjust from sitting to standing?
A: All SOLOS standing desks come with a controller and integrated motors inside the desk legs. You can quickly press the button to change the height once the power is on. Besides, it provides you with up to 3 different height memory sets. One-click, and you can adjust the desk to your preferred height.
Q: Can I use my desktop instead of yours?
A: Yes, you may use your desktop as long as it has a flat surface and right dimension compatible with Solos brand standing desk legs. Different models may come with varying requirements of measurement for the desktop. Solos standard desktop dimension is 55*27 inches.
Q: What's the difference between the basic desk and premium desk?
A: SOLOS Basic is our most cost-effective standing desk product, with a single motor and simple up-and-down button controller. SOLOS Premium has two motors and complete function of the controller with three memory height options, one memory reset button, and a time alarm button. These two models are also different from the frame, load capacity, and motor speed.
Q: Premium desk vs. v2 premium desk, can you tell the differences?
A: V2 Premium is the upgraded version of Premium’s standing desk, with improved load capacity, stability, and speed. You may also find the difference between their desk legs and installation. And both Premium and V2 Premium share the same SOLOS desktop.
Q: Is it optional to install the casters?
A: It is unnecessary to install casters for your standing desk if you do not need to move frequently, but SOLOS offers casters accessories for our customers. It is a box of 4 wheels and compatible with all our standing desk products besides the L-shaped one.
Q: Do you have any local stores where I can test your products?
A: We do not have a local store for now, but we provide a 30 days hassle-free return policy; you could return the product if you are not satisfied with it within 30 days after your purchase. Please kindly notice the return shipping cost will be the responsibility of the buyers.
Q: Can I install a keyboard tray and other space-saving accessories to my standing desk?
A: Yes, SOLOS offers a series of office accessories(no keyboard tray) for our standing desks, including cable tray and cable tie for better cable management.
Q: How many monitors will your desk hold?
A: It depends on your monitors’ size; our standard desk dimension is 55 x 27 inches, which is compatible with two pieces of 27 inches traditional monitors. Besides, it brings you a better experience with our professional SOLOS Monitor Arms with the standing desk.
Q: What size of monitors can be used with your monitor arms?
A: Our monitor arm products are compatible with the monitor screen size ranging from 17" to 32". For more information, please check here.
Q: What desks work well for taller users?
A: All SOLOS standing desk height can be adjusted to around 47" height, and they are friendly to users in all kinds of size. Among all the products, the advanced one's maximum height is 48.2".
Q: How can I assemble a desk?
A: We have detailed installation guidance that comes with your standing desk. It will only take you 10-30 minutes to assemble a SOLOS standing desk by following the guidance. The Studio Standing Desk comes with an integrated design, which is extremely fast and easy to install.
Q: Why my standing desk goes up when I press the [down] button, and vice versa?
A: It mainly because you triggered the Anti-collision Systems, the motor will protect itself once it detects the obstacles or tilt balance. Especially on the SOLOS Advanced Standing Desk and V2 Premium Standing Desk which equipped with enhanced Anti-collision Systems, you may press the “▲” “▼” button for 5 seconds at the same time to switch the sensitivity; The display shows "A-0" is to switch off the Anti-collision features, while "A-1","A-2","A-3" respectively stands for low sensitivity, medium sensitivity and high sensitivity.
Warranty & Return
Q: Is there a warranty for Solos products?
A: Yes, all SOLOS provide a warranty for all Solos products with product quality issues. The standing desk products come with a 5-year warranty, including the motors, controllers, and metal frame.
All Solos cable products come with a 1-year warranty, and other products besides cables and standing desk come with a 3-year warranty.
Q: What is the return policy for your desks?
A: SOLOS standing desks all come with a 30-day return policy if you are not satisfied with our products. You will be 100% refunded with no damage or noticeable scratch on products with its original package.
The shipping cost will be on the side of Solos if there are any quality issues, or customers will be responsible for the shipping cost back to us.
Q: How long will it take for my order to ship out?
A: We usually ship out at the same time if the order is placed by 3 PM (Pacific Standard Time), with default FedEx Ground shipping, and the standard shipping time within the US is 2-6 business days.
Q: Where do your desks ship?
A: Currently, we have warehouses in the United States, Reno, Nevada, and Fremont, California. We will ship out from these two places regarding your orders and locations.
Q: Do you offer expedited shipping?
A: Sorry, we currently do not provide expedited shipping. However, we use FedEx as our standard shipping. It won't take more than seven business days for US domestic shipping usually.
Q: How much does your shipping cost?
A: All orders over USD100 come with free shipping. Otherwise, shipping charges will be applied at the checkout page; it varies depending on your location, dimensions, and weight.
Q: Do you accept PO’s?
A:Yes, we do accept PO for order including more than 10 PCS standing desk, or total amount more than $10,000 USD. We have a sales team that handles corporation sales and quantity sales, you may contact us for more information about offline orders.
Q: What are your payment methods?
A: We accept Paypal Express, Paypal Credit, Visa, and Master credit card payments on the SOLOS website. If you purchased as a registered business customer, we would accept the PO. Please contact us for more details.