Q: Why does my standing desk go up when I press the [down] button, and vice versa?
A: This is because you triggered the Anti-collision Systems; the motor will protect itself once it detects the obstacles or if the balance is tilted. Especially on the SOLOS Advanced Standing Desk and V2 Premium Standing Desk. Both desks are equipped with enhanced Anti-collision Systems. You may press the “▲” “▼” button for 5 seconds at the same time to switch the sensitivity. The display shows "A-0" to switch off the Anti-collision features, while "A-1", "A-2", "A-3" respectively stands for low sensitivity, medium sensitivity, and high sensitivity.
If you still have functional problems with the controller. We suggest checking all the cable connections. Then you may press the “▼” button to set it at the lowest height and hold for 5 seconds, the system will reboot and should go back to normal.
Q: Why does my tabletop come with incompatible prefabricated holes with my standing desk legs. How should I match the screw location for assembly?
A: SOLOS offers one universal tabletop for multiple standing desk legs. The prefabricated holes on the backside of the tabletop are used for screw location reference. Please check below for different model assemblies.
Q: There is a cable management tray on the bottom of the horizontal supporting beam; I could not find the matching screw holes for assembly.
A: At SOLOS we keep improving the design of the products for easier assembly and better quality. We designed a new cable management tray for the horizontal supporting beam of the new standing desk legs, which shares the same screw for assembly. Simply insert two sides of the tray into the loosened screws, then tighten it to fix. You may find details in the instruction guide that comes with the package and below as well.
Q: What if I use a Non-Solos tabletop with Solos Standing Desk Legs? What would be the compatible dimensions of the tabletops?
A: Currently, We offer two standing desk leg products on our website, the ET Stand and D Stand. Try following the suggested tabletop dimensions presented below to match with your current tabletop.
About SOLOS Desk
Q: Which desk should I choose?
A: SOLOS specializes in ergonomic office furniture. We have various standing desk choices. Some of these desks include single motor and dual motors. These desks have two-stage legs or three-stage legs. We also offer a special L-shaped standing desk. To know more about these differences, please check the page here.
Q: How can I adjust from sitting to standing?
A: All SOLOS standing desks come with a controller and integrated motors inside the desk legs. You can quickly press the button to change the height once the power is on. Our desks provide you with up to three different height memory sets. With one-click you can adjust the desk to your preferred height.
Q: Can I use my desktop instead of yours?
A: Yes, you may use your desktop as long as it has a flat surface and right dimension compatible with SOLOS brand standing desk legs. Different models may come with varying requirements of measurement for the desktop. SOLOS standard desktop dimension is 55*27 inches.
Q: What's the difference between the basic desk and premium desk?
A: SOLOS Basic is our most cost-effective standing desk product, with a single motor and simple up-and-down button controller. SOLOS Premium has two motors and complete function of the controller with three memory height options, one memory reset button, and a timed alarm button. These two models are also different in the frame, load capacity, and motor speed.
Q: Premium desk vs. v2 premium desk, can you tell the differences?
A: The V2 Premium is the upgraded version of Premium’s standing desk. It has an improved load capacity, stability, and speed. You may also find the difference between their desk legs and installation. Both Premium and V2 Premium share the same SOLOS desktop.
Q: Is it optional to install the casters?
A: It is unnecessary to install casters for your standing desk if you do not need to move it frequently. At SOLOS, we offer our customers casters accessories. It is a box of four wheels. This accessory is compatible with all our standing desk products except the L-shaped one.
Q: Do you have any local stores where I can test your products?
A: We do not have a local store for now, but we offer a 30 day hassle-free return policy. You can return the product if you are not satisfied with it within 30 days after your purchase. Please kindly notice that the return shipping cost is the responsibility of the buyers.
Q: Can I install a keyboard tray and other space-saving accessories to my standing desk?
A: Yes, SOLOS offers a series of office accessories(keyboard tray is currently not available) for our standing desks, including cable tray and cable tie for better cable management.
Q: How many monitors will your desk hold?
A: It depends on your monitors’ size; our standard desk dimension is 55 x 27 inches, which is compatible with two pieces of 27 inches traditional monitors. You will have a better experience with our professional SOLOS Monitor Stand with the standing desk.
Q: What size of monitors can be used with your monitor arms?
A: Our monitor arm products are compatible with the monitor screen size ranging from 17" to 32". For more information, please check here.
Q: What desks work well for taller users?
A: All SOLOS standing desk height can be adjusted in height to around 47 inches , and they are friendly to users of all sizes. The tallest one’s maximum height is 48.2".
Q: How can I assemble a desk?
A: We have detailed installation guidance that comes with your standing desk. It will only take you 10-30 minutes to assemble a SOLOS standing desk by following the instructions. The >Glass Standing Desk comes with an integrated design, which is extremely fast and easy to install.
Q: Why my standing desk goes up when I press the [down] button, and vice versa?
A: It mainly because you triggered the Anti-collision Systems, the motor will protect itself once it detects the obstacles or tilt balance. Especially on the SOLOS Advanced Standing Desk and V2 Premium Standing Desk which equipped with enhanced Anti-collision Systems, you may press the “▲” “▼” button for 5 seconds at the same time to switch the sensitivity; The display shows "A-0" is to switch off the Anti-collision features, while "A-1","A-2","A-3" respectively stands for low sensitivity, medium sensitivity and high sensitivity.
Warranty & Return
Q: Is there a warranty for Solos products?
A: Yes, we provide a warranty for all SOLOS products with any quality issues. The standing desk products come with a 5-year warranty, including the motors, controllers, and metal frame.
All Solos cable products come with a 1-year warranty, and other products besides cables and standing desk come with a 3-year warranty.
Q: What is the return policy for your desks?
A: SOLOS standing desks all come with a 30-day return policy if you are not satisfied with our products. You will be refunded 100% with no damage or noticeable scratches on the products in their original package.
The shipping cost is covered by SOLOS if there are any quality issues. If customers damage the product then they are responsible for shipping the item back to us.
Q: How long will it take for my order to ship out?
A: We usually ship out at the same time if the order is placed by 3 PM (Pacific Standard Time), with default FedEx Ground shipping, and the standard shipping time within the US is 2-6 business days.
Q: Where do your desks ship from?
A: Currently, we have warehouses in the United States. They are located in Reno, Nevada, and Fremont, California. We will ship out from these two places regarding your orders and locations.
Q: Do you offer expedited shipping?
A: Sorry, we currently do not provide expedited shipping. However, we use FedEx as our standard shipping carrier. Usually, it won't take more than seven business days for US domestic shipping.
Q: How much does your shipping cost?
A: All orders over $100 USD come with free shipping. Otherwise, shipping charges will be applied at the checkout page; it varies depending on your location, dimensions, and weight.
Q: Do you accept PO’s?
A: Yes, we do accept purchase orders when your order includes more than 10 PCS standing desk, or total amount is more than $10,000 USD. We have a sales team that handles corporation sales and quantity sales. You may contact us for more information about offline orders.
Q: What are your payment methods?
A: We accept Paypal Express, Paypal Credit, Visa, and Master credit card payments on the SOLOS website. If you purchased as a registered business customer, we would accept the PO. Please contact us for more details.